I patiently waited for almost two hours as I queued for my sought after e-card days ago. With snailed-paced movement, all I could hear from the rest of the crowd transacting inside the edifice were words and murmurs of inconveniences. An old-aged lady complaining on her contribution. Another worries on her upcoming retirement due to her outstanding loan balance. Still another lady on wheel-chair waiting for her card to be activated. These scenario routinely happens on this government agency everyday.
The same predicament my co-workers feel towards this office. They collectively complain on how the agency is run. Unposted payments, outstanding loan balances although the account has already been settled.
"We're updating our program". This abused phrase constantly thrown back to all its members.
Sitting on a bench, just in front of the transacting personnel, unminding of the growing heat inside, as throng of people come in and out of a little piece of hell. My nerves got back in proportion as I heard my name called. I rushed to the man of my age and laid down my two identification cards with pictures. He took my fingerprints and ID picture, as he meticulously examined every detail on my application.
The horrible afternoon ended me craving for something to eat. I usually don't take in food during afternoon but this time I will.
I couldn't wait to see my face in an E-card two weeks from now. Do I look good considering the factors that I have gone through? It would be another horror.
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