A Crying Shoulder

I cannot really figure out why every time I handle clients, they broke into tears. This has been an ordinary scenario when I get face to face with them. I was puzzled. I try to excavate the bottom of things and my inner self just to find out what is the reason behind the mystery, but I had yet to find the exact answers to such simple queries hovering over me, in the disposition of my job.

I don’t have a golden wand to wrap around them and make them cry. Not even having a sociable personality which can attract people. I am timid and silent type kind of individual. I don’t talk much and always love to listen from others.  Definitely, I don’t have that glow in my eyes that can influence them to shed tears.  Is there magic in my personality?

A woman on her mid-fifties came and expressed her dismay about her employer who she claimed hasn’t been good to her. She has been jobless for quite sometime and is busying herself with her small store to augment her income. In less than ten minutes, she broke into tears with me only uttering a few lines.

Another client on his thirties verbalized the disappointment with his employer because he alleged that the item he received costs less than the value he deserves. At first, he had a strong and firm voice with authority but in the course of our conversation, he mellowed down and eventually broke down. This came to me as a surprise.

In one instance, I came across with this guy who was well-dressed and fashionable. He looks so happy at first glance but it was an irony when he begun to share his story. He believed that he was unfairly axed out by his employer, who was into the hospitality industry. When our conversation was about to end, his voice was cracking. He sobbed like a child losing a favorite toy.

Then came this girl who wanted to seek refuge after she was told by her employer not to return to work again.  She had to rush back to her hometown to check her family at the height of the devastating typhoon Yolanda. Unfortunately, she received inappropriate words which degraded her integrity as a woman. She did cry intensely.

Such stories and several others put me into an awkward position. I was never prepared for it. My human instinct has been put to test in this kind of challenging encounters.  This made me ponder what triggers all of them to feel so. Definitely, I was their crying shoulder.

What did these people see in me that make them comfortable to express themselves? Is it that I look pitiful to make them cry? Or they remembered something unforgettable seeing my face?

All  remains to be seen.